Reinforcing the state government’s commitment to delivering reliable and citizen-focused power services, Chief Secretary K. Vijayanand stressed the need to significantly enhance public satisfaction in the power sector. He directed Discoms and electricity department officials to treat consumer grievances with utmost urgency, ensuring that disruptions in power supply, low voltage and transformer issues are addressed promptly and effectively.
The Chief Secretary made it clear that achieving consumer satisfaction levels to maximum extent must be treated as a top priority, and warned that any delay, neglect, or complacency would result in strict action against the responsible personnel. Chairing a virtual review meeting from the Real-Time Governance Society (RTGS) on Monday, Vijayanand reviewed performance with the CMD of APEPDCL I. Prithvi Tej, the CMD of APCPDCL P. Pulla Reddy, and CMD of APSPDCL K. Santosha Rao. The discussion centered on public perception, service quality challenges and key issues.
While acknowledging some improvement over the previous period, the CS noted that the current public satisfaction remains below expectations. He called for strengthening operational systems, including customer call centers, voltage monitoring, and transformer maintenance, to ensure timely response and minimize service gaps. Any shortcomings in these areas, he stated, would be met with appropriate corrective action. The Chief Secretary underlined that the efforts of Discoms must reflect the aspirations of Chief Minister N. Chandrababu Naidu and energy minister Gottipati Ravi Kumar, who are focused on enhancing the performance and public image of the power sector
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